Shipping And Delivery Policy

Shipping & Delivery Policy

At Alpveda, we strive to make your shopping experience simple, convenient, and reliable. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through the Alpveda website.

1. Shipping Coverage

Alpveda currently offers delivery across India, subject to the serviceability of the delivery address and the availability of our logistics partners.

Delivery services may be limited in certain remote or restricted locations.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing may take additional time during major sales, promotional events, festivals, high-demand periods, or unforeseen operational circumstances.

Order-related updates will be shared through the contact details provided during checkout, where applicable.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier service.

Delivery timelines may vary due to factors such as:

  • Delivery location and PIN code

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote-area delivery

  • Unforeseen circumstances

All delivery timelines are estimates and are not guaranteed delivery dates. The estimated timeline displayed at checkout or communicated with your order should be considered indicative.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Alpveda may offer free shipping on selected products, orders above a specified value, or during promotional periods.

Shipping charges and free-shipping eligibility may change from time to time. The applicable charges displayed at checkout will apply to your order.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or other available communication channels.

You can use the tracking details provided to check your shipment's current status through the relevant logistics partner.

6. Delivery Attempts

Our logistics partner may make multiple attempts to deliver your order.

To help ensure successful delivery, please make sure that:

  • Your shipping address is complete and accurate.

  • Your mobile number is correct and reachable.

  • Someone is available to receive the package, where possible.

If delivery cannot be completed due to an incorrect address, an unavailable recipient, incorrect contact information, or repeated unsuccessful delivery attempts, the shipment may be returned to Alpveda.

Additional shipping charges may apply if you request re-shipment of a returned order, where applicable.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information when placing an order.

Please verify your name, house or flat number, street or locality, city, state, PIN code, and mobile number before completing your purchase.

If you notice an error in your delivery address after placing your order, please contact Alpveda customer support as soon as possible. We will make reasonable efforts to update the information if the order has not yet been dispatched.

Alpveda may not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

8. Delayed Delivery

Alpveda makes reasonable efforts to deliver orders within the estimated timeframe. However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather or natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

  • Courier operational issues

  • High shipment volumes

  • Public holidays

  • Incorrect address or contact details

  • Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.

9. Damaged or Tampered Packages

We take reasonable care to pack our products securely before dispatch.

If your package arrives damaged, opened, leaking, or appears to have been tampered with, please:

  1. Take photographs or a video of the package before opening it, where possible.

  2. Retain the original packaging and the product.

  3. Contact Alpveda customer support as soon as possible.

  4. Share your order number and relevant photographs or videos.

We will review the concern and determine an appropriate resolution in accordance with our applicable Return & Refund Policy and applicable law.

10. Wrong or Missing Products

If you receive an incorrect product or discover that an item is missing from your order, please contact Alpveda customer support as soon as possible after delivery.

Please provide the following information:

  • Order number

  • Details of the product ordered and received

  • Photographs or video of the package and received products, where applicable

After verification, Alpveda may arrange a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable policies.

11. Undelivered or Returned Shipments

An order may be returned to Alpveda if delivery cannot be completed due to an incorrect or incomplete address, customer unavailability, refusal to accept delivery, an incorrect phone number, repeated failed delivery attempts, or other delivery-related issues.

In such cases, we may contact you to discuss re-delivery or a refund, subject to the applicable policies and circumstances.

Additional shipping charges may apply for re-delivery where the unsuccessful delivery resulted from information or circumstances attributable to the customer.

12. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Where COD is offered, customers must pay the applicable order amount to the delivery partner at the time of delivery.

COD availability may depend on the delivery location, order value, product availability, and logistics partner. Alpveda reserves the right to restrict or discontinue COD availability for certain orders or locations.

13. Delivery Confirmation

Delivery may be confirmed through the logistics partner's tracking system, delivery confirmation, OTP verification, signature, or other applicable delivery procedures.

If your order is marked as delivered but you have not received it, please contact Alpveda customer support as soon as possible. We will review the matter and, where appropriate, coordinate with the relevant logistics partner for further investigation.

14. Changes to This Policy

Alpveda reserves the right to update or revise this Shipping & Delivery Policy from time to time to reflect changes in logistics operations, delivery partners, business practices, or applicable laws.

Any updates will be published on this page along with a revised Last Updated date.

15. Contact Us

For questions regarding shipping, delivery, order tracking, or an existing order, please contact us using the details below.

Brand: Alpveda
Email: alpveda.in@gmail.com
Phone: +91-9718187555
Business Address: 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006

When contacting us about an existing order, please include your order number so we can assist you more efficiently.